ARTEX Guarantee

We take care in selecting and presenting the products offered by ARTEX. Items are reviewed before dispatch, and product details are provided to help you make an informed purchase.

If an item arrives damaged, defective, or materially different from its listing, contact us promptly with your order number and photos where possible. We will review the issue and explain the available next steps under our returns policy and applicable consumer protections.

• Read the Returns & Exchanges policy

We provide tracking information after dispatch when it is available. Delivery estimates are not guaranteed, and carrier scans may be delayed, including during customs processing.

If a parcel appears lost, is significantly delayed, or is marked delivered but has not arrived, contact us so we can help check the tracking and raise the issue with the carrier where possible. Any replacement or refund will be assessed based on the shipment status, payment provider, and applicable law.

• Read Shipping Information

This commitment applies to orders placed through ARTEX regardless of the checkout payment method, subject to the relevant payment provider's processing rules. Refunds, where approved, are handled through the original payment method where possible and in accordance with applicable requirements.

Please contact us with your order number and a description of the issue. We will work with you to review it and explain the options available.

• Contact ARTEX support