Returns & Exchanges

You may request a return within 14 days from the date your order is delivered. Items must be in their original packaging and condition: unworn (except for trying on), with plastic packaging intact, and not damaged, scratched, or altered.

Customers are responsible for the cost of return shipping. After we receive and inspect an eligible return, a shipping and handling deduction of 17,90 €–35,81 € will be taken from the refund to cover the original outbound shipping and handling. We will confirm the applicable deduction with you before the return is completed.

Refunds are not available for watches physically damaged by customs; please contact us to discuss an exchange. Requests made after the 14-day period may not qualify for a refund, though an exchange may be considered.

Exchange requests must be made within 14 days of delivery. The item must meet the same original packaging and condition requirements as a return, and the customer is responsible for shipping it back to us.

Once we receive and inspect the item, we will arrange a replacement. A 8,95 €–17,90 € shipping and handling charge is due before the replacement is shipped. Any difference in item price will also be settled before dispatch.

For exchange requests made after 14 days, please contact support. We may be able to assist, but an exchange is not guaranteed.